Terms of Service

You must be at least 18 years old and have the legal authority to enter into a binding contract on behalf of yourself or your organisation. By using Claz, you represent that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@claz.app if you suspect unauthorised access.

You may not share your account with others or create accounts by automated means. We reserve the right to suspend or terminate accounts that violate these Terms.

Plans. Claz offers Free, Starter, Pro, and Enterprise subscription plans. Features available to you depend on your current plan.

Payment. Paid plans are billed monthly or annually in advance via Stripe. All fees are quoted in USD and are non-refundable except as expressly stated here or required by law.

Upgrades and downgrades. You may change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Failed payments. If a payment fails, we will retry and notify you. Continued failure may result in suspension of your account until the outstanding balance is resolved.

Taxes. You are responsible for all applicable taxes. We will add VAT or sales tax where required by law.

Claz uses Stripe Connect to enable you to accept payments from your clients. By connecting a Stripe account, you also agree to Stripe's Connected Account Agreement. You are solely responsible for your compliance with Stripe's terms, applicable payment card industry rules, and any regulations governing the collection of payments in your jurisdiction.

Claz is not a payment processor and is not liable for errors, disputes, chargebacks, or losses arising from your payment activities through Stripe.

By providing your phone number and creating an account on Claz, you expressly consent to receive SMS text messages from Claz and the studios using the Claz platform, including:

• Appointment reminders and confirmations
• Class schedule updates and cancellations
• Promotional messages and studio announcements
• Transactional notifications related to your bookings and account

Message frequency varies. Message and data rates may apply.

How to opt out: Reply STOP to any SMS message to unsubscribe. You will receive a one-time confirmation and no further messages will be sent. Reply HELP for assistance or contact us at legal@claz.app.

Studio owners using Claz to send SMS messages to their clients are responsible for obtaining proper consent from their clients, complying with applicable laws (including TCPA and the Telephone Consumer Protection Act), and honouring opt-out requests promptly.

You agree not to:

• Use the platform for any illegal purpose or in violation of any applicable law
• Upload or transmit viruses, malware, or any other malicious code
• Attempt to gain unauthorised access to our systems or another user's account
• Scrape, crawl, or systematically extract data from the platform without our written consent
• Resell or sublicense access to the platform without a written agreement with us
• Use the platform to send unsolicited commercial messages (spam)
• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to suspend or terminate your account immediately and without notice for material violations of this section.

You retain ownership of all data you enter into Claz ("Your Data"). You grant us a limited, non-exclusive licence to store, process, and display Your Data solely as necessary to provide the service.

You are responsible for ensuring Your Data (including your clients' personal information) is collected and processed lawfully. See our Privacy Policy for how we handle data as your processor.

Data export. You may export Your Data at any time from the platform settings. Upon account cancellation you may request a data export within 30 days; after that period your data will be deleted.

Claz and its licensors own all intellectual property rights in the platform, including the software, design, trademarks, and content we create. Nothing in these Terms transfers ownership of those rights to you.

You may not copy, modify, distribute, sell, or create derivative works of any part of the platform without our prior written consent.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime caused by third-party services (Supabase, Stripe, Vercel, Render, Cloudinary, etc.) or circumstances beyond our reasonable control.

Support is provided by email. Response times vary by plan — we aim to reply to all requests within 2 business days.

The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, secure, or continuously available.

To the maximum extent permitted by law, Claz's total liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the greater of (a) the fees you paid to us in the 12 months preceding the claim or (b) USD $100.

In no event shall Claz be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

You agree to indemnify and hold harmless Claz and its officers, directors, employees, and agents from and against any claims, damages, losses, and costs (including reasonable legal fees) arising out of or relating to: (a) your use of the platform; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

By you. You may cancel your subscription at any time from the billing settings. Cancellation takes effect at the end of the current billing period; no refund is issued for the remaining period.

By us. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or conduct we reasonably believe poses a risk to the platform or other users. We will give you notice where legally required.

Upon termination, your right to access the platform ceases immediately. Sections 8 (Your Data — export window), 9, 11, 12, 13, and 15 survive termination.

These Terms are governed by the laws of the jurisdiction in which Claz is incorporated, without regard to conflict of law principles. Any dispute arising out of these Terms shall first be attempted to be resolved informally by contacting us at legal@claz.app.

If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of Claz's place of incorporation.

We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at legal@claz.app.